D365 Customer Engagement

Business solution focused on enhancing marketing capabilities, boosting sales performance, and delivering superior customer service to users.

Microsoft Customer Engagement Service Offerings

D365 streamlines business processes across departments using Dynamics Customer Engagement. It boosts real-time CE and provides instant analytics access for your workforce.

Omnichannel engagement

An omnichannel strategy ensures your customers get consistent and high-quality experiences, no matter which channel they use to connect with your business.

Rather than restricting customers to a specific channel, this approach allows you to interact with them seamlessly, regardless of their preferred method of engagement. This not only improves their overall experience but also fosters stronger loyalty toward your brand.

Customer Support interactions

Customer engagement in the context of customer support interactions involves creating meaningful connections, solving issues effectively, and making customers feel valued and heard.

Customer Support is crucial for keeping customers satisfied and loyal by addressing issues promptly and offering personalized assistance through various contact options and proactive outreach.

Improves customer experience

Customer engagement services improve the customer experience by personalizing interactions, responding quickly, gathering feedback, ensuring a seamless experience across channels, fostering community, offering proactive support, and providing helpful resources.

Customer engagement services also aim to build lasting relationships by consistently meeting customer needs and expectations.

Build customer relationships

Using Dynamics 365 CE offers a centralized hub to store and access customer data easily. It allows input from your team and integrates information from sources like accounting systems, Facebook, and Twitter.

This data-driven platform enables efficient management, team oversight, and informed decision-making for nurturing customer relationships.

Microsoft Customer Engagement Advantages

The D365 CE suite boosts productivity by streamlining sales, integrating Sales and Marketing for a complete prospect view, enabling seamless case-switching for agents, automating assignments for faster resolutions, and offering teams a complete customer asset view to surpass expectations.

D365 CE centralizes data, enabling teams to gain an understanding of customers. This makes personalized experiences by leveraging customer buying behaviors for timely and targeted messaging, ensuring a consistent experience across all interactions. It helps teams predict customer needs by giving a full view of each profile.

Insights empower teams, AI aids issue resolution, LinkedIn builds connections, Dynamics 365 prioritizes relationships, Customer Voice deepens understanding, Guides ensure swift fixes.

Microsoft Customer Engagement

Our versatile low-code platform seamlessly integrates across Office 365, Azure, Dynamics 365, and standalone applications, empowering stronger connections and engagement with the customers

Document Parser
for Microsoft Dynamics 365 & Power Apps

Email attachments? Costly & messy. Document Parser: Move, save 80%, find fast. Seamless for users.

Our Solution automatically retrieves attachments and notes from emails, then organizes and saves them in the appropriate document directory.

Our Solution is compatible with Azure Blob Storage, offering support for storing extensive document collections and email content.

The parsing process operates entirely transparently, ensuring that users won't detect any discrepancies when accessing the extracted content.

Enabling you to transition historical content to an archive, you can configure the extraction to solely process content older than a specified timeframe.

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Microsoft Research study shows that

The low-code platform effortlessly covers Office 365, Azure, Dynamics 365, and standalone applications without any disruptions or gaps.

Attain a 74% cut in application costs by minimizing internal development, professional services, and third-party vendor license expenses.

Realize a 48% reduction in costs linked to application development and management through strategic optimization and efficiency measures.

Frequently, experience a payback in under 11 months, alongside an impressive 502% ROI and a credited 1.5% boost in operating income.

Unmeasured advantages encompass accelerated and improved decision-making, optimized collaboration with Microsoft solutions for maximum value, and heightened enhancements in IT security.

D365 Labs Modules

Our dedicated D365 Labs Center of Excellence team is committed to providing a comprehensive business, technical, and project management roadmap. We ensure the seamless planning and execution of D365 Labs implementations, guaranteeing success at every stage of your journey.

Sales

Unlock unparalleled value with D365 Labs, your gateway to innovative solutions and superior service. Elevate your business potential with our cutting-edge products and personalized support, driving success in every transaction.

Marketing

Experience marketing excellence with D365 Labs, where creativity meets strategy to amplify your brand's reach. Transform your vision into compelling campaigns with our dynamic team, ensuring your brand stands out and resonates in the ever-evolving marketplace

Project Service

Empower your projects with D365 Lab's dedicated service solutions – a seamless blend of expertise and commitment. From concept to completion, our project services redefine excellence, ensuring your vision becomes a successful reality.

Field Service

Navigate operational excellence with D365 Lab's Field Service solutions – where efficiency meets expertise on every terrain. Enhance your on-site performance with our dedicated team, ensuring seamless operations and unparalleled support wherever your business takes you.

Customer Service

Elevate your customer experience with D365 Lab's exceptional Customer Service – a commitment to satisfaction and personalized support. From prompt problem-solving to attentive care, we're dedicated to ensuring your journey with us is seamless and delightful.

Enable your utilization of Microsoft Customer Engagement with our assistance.

Leverage our Microsoft Customer Engagement services to achieve a competitive edge. Create personalized approaches for easy interaction, analyze insights, and automate customer relations.

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